Privacy & Cookies Policy

Effective Date: 15 September 2025

1. Who we are

Our website address is: https://redlinemotorservices.co.uk.
This Privacy & Cookies Policy describes how Redline Motor Services Ltd (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or interact with our website.

2. Information we collect

Personal data you provide

We may collect and store personal data you voluntarily provide, for example via contact or booking/enquiry forms, email, or phone, including:

  • Name

  • Email address

  • Phone number

  • Postal address (if you choose to provide it)

  • Any other information you include in your message or enquiry

Information collected automatically

When you visit our website, certain technical information is collected automatically, such as:

  • IP address and approximate location

  • Browser type and version, device type, operating system

  • Referring URL and pages visited

  • Date/time, duration, and interactions with the site

We use this to operate the site, maintain security, and understand visitor behaviour.

3. How we use your information

We use personal data to:

  • Respond to enquiries, booking requests, and customer support queries

  • Operate, maintain, secure, and improve the website

  • Analyse site performance and usage (analytics)

  • Comply with legal and regulatory obligations

We do not sell your personal data. We also do not operate an online shop on this site.

4. Who we share your data with

We may share limited data with trusted service providers who help us run the website and communications, for example:

  • Website hosting, maintenance, and security providers

  • Analytics service providers

  • Email service providers

These providers have access only to the data needed to perform their services and must keep it confidential.

5. Data retention

We keep personal data only as long as necessary for the purposes outlined above or as required by law. For example, if you leave a comment (where available), the comment and its metadata may be retained to help automatically recognise and approve follow-up comments.

6. Embedded content from other websites

Pages on this site may include embedded content (e.g., maps, social media posts, videos). Embedded content behaves in the same way as if you visited the other website directly and may collect data about you, use cookies, or track your interaction with that content. Please review those third parties’ privacy policies.

7. Your rights (UK)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to or restrict certain processing

  • Withdraw consent to marketing communications (if you have opted in)

To exercise these rights, contact redlinemotorservices@outlook.com. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

8. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Children’s privacy

We do not knowingly collect or solicit personal data from children under 16. If you believe we have collected such data, please contact us so we can remove it promptly.

10. Cookies Policy

What are cookies?

Cookies are small text files placed on your device by websites you visit. They help the site work properly, remember preferences, and understand how the site is used. Similar technologies (e.g., local storage, pixels) may serve the same purposes.

How we use cookies

We use cookies to:

  • Essential/Functional: keep the site operating (e.g., WordPress, security, remembering preferences)

  • Analytics/Performance: understand how visitors use the site, so we can improve it

We do not use advertising or behavioural targeting cookies.

WordPress cookies (examples)

  • If you visit the login page, a temporary cookie checks if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

  • When you log in (for authorised users), we set cookies to save your login information and screen display preferences. Login cookies last two days; screen options cookies last one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes login cookies.

  • If comments are enabled and you leave one, you may opt in to saving your name, email, and website in cookies for convenience (lasts up to one year).

Analytics cookies

We may use privacy-friendly analytics to measure visits and page performance. Where such tools set cookies, they may record anonymised or pseudonymised information like page views, referrers, and device types. This helps us improve content and site reliability.

Managing cookies

You can control or delete cookies via your browser settings. Most browsers let you:

  • Block third-party cookies

  • Block all cookies from specific sites

  • Clear existing cookies

  • Set “Do Not Track” signals (note: not all sites respond to this)

If you disable certain cookies, parts of the site may not function as intended.

Useful guides:
Chrome, Firefox, Safari, Edge, and other browsers provide cookie controls in their settings/help menus.

Cookie consent

Where required by law, we will display a cookie notice to obtain your consent for non-essential cookies. You can withdraw or change your consent at any time via your browser settings and (if available) the cookie banner preferences link.

11. Changes to this policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be posted here with an updated “Effective Date.” Please review it periodically to stay informed.

12. Contact us

For questions about this policy or how we handle your data, contact:
redlinemotorservices@outlook.com